Privacy Policy

At FirstBank, your privacy matters. This policy explains how we collect, use, and protect your information when you interact with our website.

Who We Are

This website is managed by FirstBank and its verified digital partners supporting this campaign.

1. Information We Collect

We may collect:

Basic details: name, email address, phone number, and age range.
Technical information: device type, browser type, IP address, and general location data.
Engagement information: clicks, entries, uploads, likes, and other interactions with our website or campaign content.
User-generated content: such as comments or media uploads (if applicable).

If you leave a comment on the site, we collect the data shown in the comment form, along with your IP address and browser user agent string to help with spam detection.

If you upload images, please avoid including embedded location data (EXIF GPS), as visitors can extract that information from images on the website.

2. How We Use Your Information

We use collected data to:

Personalize your experience on the website.
Process event entries, waitlist sign-ups, and rewards.
Communicate offers, updates, or campaign-related news.
Improve our campaigns, services, and digital experiences.
Maintain website security and performance.

We may use cookies to enhance your browsing experience, remember your preferences, and analyze site performance. You can manage or disable cookies through your browser settings.

3. Who We Share Your Data With

We only share data with:

Verified partners who support the campaign and website operations.
Law enforcement or regulators, when legally required.

If you request a password reset (where applicable), your IP address may be included in the reset email.
We do not sell or rent your personal information.

4. Embedded Content from Other Websites

Some pages or sections may include embedded content (e.g., videos, images, or articles).
Embedded content from other websites behaves as if you visited those sites directly — they may collect data, use cookies, or track your interactions based on their own privacy policies.

5. How Long We Retain Your Data

Comments and their metadata are retained indefinitely to help recognize and approve future comments automatically.
For registered users (if any), we store personal information provided in their profiles. Users can see, edit, or delete their personal information at any time (except their username).
Data not needed for operational or legal purposes will be securely deleted.

6. Your Rights

You can request to:

Access, correct, or delete your personal information.
Receive a copy of the data we hold about you.
Withdraw consent for communication or marketing at any time.

To make a request, please contact our Data Protection Office through the contact details provided on this website.

7. Data Protection and Security

We use encryption, secure servers, and access controls to protect your personal data.
However, no online system is 100% secure, so we encourage you to stay alert and safeguard your personal information.

8. Where Your Data Is Sent

Visitor comments or form submissions may be checked through automated spam detection and security monitoring services.

9. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.